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Frequently Asked Questions

Got a question? We’ve put together answers to some of the things landlords ask us most often about working with Josephs and how we manage your property.
What you should know first.
Can I join as a landlord at any time?
Will you accept any property?
Why must properties be within the City of Edinburgh Council boundary?
Do you have preferred areas in Edinburgh?
Why don’t you charge letting agency fees?
How can you manage repairs without charging me extra?
Will you cover property factoring fees?
This deal sounds too good to be true-are there any downsides I should consider?
Is Josephs.Scot a registered letting agent?
Clarifying the Offer
"We Pay for Safety Certificates" - does that include the initial checks before the lease starts?
"Internal Repairs Covered" - does that include renovations before the lease begins?
"We Cover White Goods" - does that include cover before the lease begins?
Getting ready for a new lease
What property standards are required?
What certificates are needed?
How do I update agent details on the Scottish Landlord Register?
Do you pay a deposit?
When do I receive my first rent payment?
Can I leave furniture in the property?
Should I leave a TV, broadband or other services in the property?
What about smart devices such as Ring doorbells?
Existing landlords
How do I log in to My Account?
How do I access rental statements?
How do I view property certificates?
Do I still get paid if my property is vacant?
When will I get my rent statement and payment?
How often do you inspect the property?
Can I visit the property during the lease term?
How do I arrange maintenance outside of the agreement?
How do you prepare a property for a new tenant?
Termination
Everything you should know